Return Policy

How do I return an item(s)?

EMIL PREMIUM gives you the option to return purchased item(s)*. Any order that has been shipped, falls within a returnable category and is within the 7 days limit from the date of delivery, can be filed for return.

How does it work?

  • To return an item please email us or use our WhatsApp chat Facility. (Arrange a Return, Replacement or Exchange). You may contact us through email, live chat.

Returns Terms and Conditions

  1. The table below sets out our return policy with respect to certain product categories:

Return

Return (Possibility)

Return Condition

You have received a wrong product;

You have received a product that is not as described on the Site; or

You have received a damaged product.

Yes

You must return the product within seven (7) days of receipt of shipment.

Product is unused, in original unbroken

packaging and includes all tags.

 

If the return reason is:

1. Change of mind, 2. Not as expected, 3. Ordered by mistake, 4. Ordered wrong color or size.

Only in certain conditions.

You have a right to return a product within seven (7) days of receipt of shipment.

Non-returnable Products. Refer to product list in clause below.

Non-returnable Products

You do not have a right to return, replace or exchange products in respect of:

  • Products that are classified as hazardous materials or use flammable liquids or gases.
  • Products that have been used or damaged by you or are not in the same condition as you received them.
  • Any consumable product which has been used or installed.
  • Products with tampered or missing serial numbers; or
  • Personalized items which you requested to be designed especially for you.
  • Items on sale.
  • Items that are not in original condition and packaging.
  • Items that have been assembled, used, altered, or installed unless defective.
  • Item that were sealed and required their hygienic level to be intact from the manufacturer.
  • Orders shipped to international destinations [Outside UAE].

     

    Got questions

    Contact our customer service by Whatsapp +971525841458 .

    EMIL PREMIUM TAILORING MATERIALS TRADING LLC

    103 ,Amer Building-2 , Al Borj 11B Street

    Deira , Dubai  

    United Arab Emirates

    Tel : +971-42254772

    info@emilpremium.com

    PO Box 41415