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Returns Policy
How do I return an item(s)?
EMIL PREMIUM gives you the option to return purchased item(s)*. Any order that has been shipped, falls within a returnable category and is within the 7 days limit from the date of delivery, can be filed for return.
How does it work?
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To return an item please email us or use our WhatsApp chat Facility. (Arrange a Return, Replacement or Exchange). You may contact us through email, live chat.
Returns Terms and Conditions
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The table below sets out our return policy with respect to certain product categories:
|
Return |
Return (Possibility) |
Return Condition |
|
You have received a wrong product; You have received a product that is not as described on the Site; or You have received a damaged product. |
Yes You must return the product within seven (7) days of receipt of shipment. |
Product is unused, in original unbroken packaging and includes all tags. |
|
If the return reason is: 1. Change of mind, 2. Not as expected, 3. Ordered by mistake, 4. Ordered wrong color or size. |
Only in certain conditions. You have a right to return a product within seven (7) days of receipt of shipment. |
Non-returnable Products. Refer to product list in clause below. |
Non-returnable Products
You do not have a right to return, replace or exchange products in respect of:
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Products that are classified as hazardous materials or use flammable liquids or gases.
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Products that have been used or damaged by you or are not in the same condition as you received them.
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Any consumable product which has been used or installed.
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Products with tampered or missing serial numbers; or
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Personalized items which you requested to be designed especially for you.
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Items on sale.
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Items that are not in original condition and packaging.
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Items that have been assembled, used, altered, or installed unless defective.
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Item that were sealed and required their hygienic level to be intact from the manufacturer.
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Orders shipped to international destinations [Outside UAE].
Got questions
Contact our customer service by Whatsapp +971525841458 .
EMIL PREMIUM TAILORING MATERIALS TRADING LLC
103 ,Amer Building-2 , Al Borj 11B Street
Deira , Dubai
United Arab Emirates
Tel : +971-42254772
info@emilpremium.com
PO Box 41415
